ASP1001 - TechOps Support Engineer

Por Definir USD , Infraestructura

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Requisitos del cargo:

The company's automotive solutions leverage technology and data science to deliver unique insights, forecasts and advisory services spanning all major markets and the entire automotive value chain, from product planning to marketing, sales and the aftermarket.

We are seeking an experienced IT professional to join the Tech Ops support team. The role encompasses building/maintaining IT services to support existing and new product offerings for our Automotive division. Candidate will need a strong knowledge in the following areas: operating systems, web hosting, networking and AWS tools. Candidate will work with the global team.

Main responsibilities:

• Administer AWS VPC/Applications and Security

• Engage with development teams to document and implement best practice (low maintenance) cloud-native solutions

• Build and deploy automation processes for Infrastructure as Service

• Build and deploy automation processes for installation and patching of third-party software

• Plan, build, document, and initiate disaster recovery processes

• Interface with Cloud Engineering team for IT design support

• Interface with IT Security team and implement security policy

• Interface with Operations team to assist with troubleshooting Production Incidents and Requests

• Work on initiatives and continuous improvement process around proactive application health monitoring, reporting and technical support Business competencies

Main requirements

• Minimum 4+ years of work experience in an IT role

• Knowledge of Incident management, Problem Management and Change Management

• Experience with AWS services: VPC, S3, CloudFront, ALB/NLB, Route 53, CloudWatch, EC2 and AWS Security Center

• Experience with scripting such as Python, Terraform and Bash

• Experience with load balancing appliances specifically: Big IP F5, AVI Vantage, and Apache

• Fundamental knowledge of networking topology and Internet Protocol

• Be able to work flexible shift hours including weekends for supporting 24/7 On Call

• A strong capacity for teamwork with a sense of ownership and responsibility

• Strong analytical and problem-solving skills

• Must be a strong communicator both written and verbally in English

• Excellent listening, presentation, and interpersonal skills

• Ability to communicate ideas in both technical and user-friendly languages

Nice to have

• Experience with LDAP

• Experience with middleware platforms such as JBOSS, Tomcat and WebLogic

• Experience with data management tools: SQL, PL/SQL, PostgreSQL, SQL Server

• Exposure to ServiceNow

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